How Safegard Guards Itself: A Review of Total Quality Management at Hungary’s Safegard Medical Chapter One: Introduction Objective The objective of this study is to analyse: (a) The quality management (TQM) procedures of Safegard Medical (Hungary) Kft in relation to goods produced and product performance; (b) customer perceptions of product quality; and (c) Safegard’s performance compared to its competitors. These objectives will be achieved through the use of structured questionnaires and phone interviews. Methodology and Information Sources The primary information sources of this study are structured questionnaires and phone interview data. Secondary sources include research information and customer satisfaction data. The primary sources...The end:
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