The Help Desk: Five Tips for Providing Technical Support

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Essay #: 057222
Total text length is 5,494 characters (approximately 3.8 pages).

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The beginning:
The Help Desk: Five Tips for Providing Technical Support
When it comes to ensuring that IT users get adequate technical support, the most important line of defense is always the help desk. Establishing a quality help desk, however, is no simple task. It requires adherence to fundamental principles and best practices. Accordingly, the following discussion describes the five most strategically important things a company can do to ensure that the help desk provides IT users with adequate technical support.
Engaging in effective Planning
Perhaps the most important activity organizations can engage in to ensure a successful help desk function is planning. A key function of planning is to define goals (Bayan, 2004). Goals should be expressed in...
The end:
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