Patient Satisfaction Survey Background Patient satisfaction surveys are used as quality improvement tools in healthcare organizations. According to Dansky et al (1996) obtaining accurate and reliable and valid client satisfaction information from patient satisfaction surveys is an important part of a healthcare organization’s continuous quality control initiative. They are developed to provide patient information on all aspects of patient care from accessibility to the service to the quality of care they received from a provider. The results of these surveys can also be used as marketing tools and advertisements for the healthcare organizations. Courts (1997) states that patient satisfaction surveys can be used as marketing tools to...The end:
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