Organizational Study: TELUS Corporation

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Essay #: 062096
Total text length is 43,553 characters (approximately 30.0 pages).

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The beginning:
Organizational Study: TELUS Corporation
Executive Summary
TELUS is the leading home-based telephone brand in Western Canada, and is involved in the provision of data, wireless services, IP, television and voice services on a national basis. The company’s financial and market strengths will allow the firm to take risks in adding new projects and products to its portfolio. TELUS provides consistent financial returns, but Rogers, one of its major competitors, leads the largest growth sector in mobile technology. Despite its success, in the last few years, TELUS’ call centre network, which serves customers with both sales and technical support, has undergone many organizational changes. As a result of consolidation in the industry and TELUS’...
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