Labour and Globalization: The Case of the Telecommunications Industry Introduction to the Issue The advent of globalization has changed the way in which the telecommunications industry works. With increasing consolidation and competition on a global basis, companies services’ are now being offered by call centres located in the Global South rather than in their home countries. Globalization of the call centre industry, especially that related to telecom services, has been able to provide customers with well-trained, English-speaking service providers at a significantly decreased cost in India, Kenya, Nigeria and other former British colonies. With the availability of global teleworking options from a technology perspective, the integration...The end:
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