Evaluating Technology Integration in Wal-Mart Introduction Wal-Mart, the largest retailer in the world, has been a frontrunner in the use of technology to aid its business operations. Wal-Mart developed its own IT infrastructure in the 1970s, and in more recent times has been an early adopter of technologies such as radio frequency identification (RFID) technology and electronic data interchange (EDI). For Wal-Mart, the chief problem in evaluating the success of its technology integration efforts is how to map technology scorecards on to business objectives. This paper contains a research-supported discussion of how Wal-Mart can achieve this goal—in other words, (a) how Wal-Mart can ensure that technology is being integrated in ways that...The end:
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